Office Hours


We sincerely apologize for the delays in processing your requests and any inconveniences this may have caused you. There has been an influx of requests thus creating a lengthy backlog. To remedy this situation, we are training new staff to assist us in processing requests at a faster rate. At this time, we cannot provide a definite timeframe of when requests will be completed. Overall, these issues are being addressed, therefore we kindly ask for your continued patience and understanding.

IMS is open.

  • IMS has moved to the Quality Inn Office Complex, Suite 212 (2nd Floor), Window Rock, AZ 86515.
  • Operating Hours: Monday-Friday, 8am-5pm (We are open during lunch).
  • Requests can be submitted in-person or mailed to IMS.
  • You may also contact your local police records clerk for assistance in submitting your request through them. They can verify your identification, collect money orders, and route your request to IMS.
  • Please note, we adhere to the NN Privacy Act, NNC 2 ยง 81-92.

If you have any questions call us during operating hours at our NEW PHONE NUMBER(928) 357-6210.

Fingerprinting Services

IMS-NPD has suspended Fingerprint Services to the public until further notice. We apologize for this inconvenience.

Fingerprinting can be conducted at the following 2 locations:

1.) Office of Background Investigations (OBI)

Office of Background Investigations
Phone: (928) 810-8589
Web Link:


2.) Apache County Sheriff’s Office

Apache County Sherriff’s Office
Phone: (928) 337-4321 or 1-800-352-1820
Web Link:


Information Management Section is open to the public but not doing same day service.

See Criminal/Traffic History page for specific details.

New Location

We are located at the Quality Inn Office Complex, Suite 212 (Second Floor), North of Dine Restaurant in Window Rock, AZ 86515.

Click button below to go to our Maps Page.

IMS Location
Release of Authorization Form

Available for Non-Criminal CTHR Requests ONLY. If you want your CTHR to be sent to your employer or representative for housing, etc. Click the button below.

RoA Form
Requirements for Specific Requests

What do you need to submit with your CTHR request through the mail or in-person? Or what to submit to get a police report? Click the button below.

Request Requirements